Guided Selling

Help customers find products they didn’t know they wanted

Ask questions to personalize the shopping experience, and help customers find the products that are right for them. Combine with Endless Aisle to offer your full product range, and Wayfinder to locate items within the store.

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Expected Results


Arrow Increased impulse purchases


Arrow Increased revenue


Arrow Increased customer loyalty


Arrow Increased ticket size


Arrow Increased NPS



Ask questions to understand your customer’s preferences and interests. For example, when choosing a vehicle, this could include questions about performance, cargo capacity, fuel economy, cost, or luxury. Customers can download product information to their mobile via a QR code.


Present customers with products that meet their individual needs. This can include products that are not available in-store.

Complete purchase

Customers select the products they want and pay directly at the terminal using credit card or mobile payment.

Use cases

Ombori Guided Selling is designed for retailers who cater for customers who are not sure exactly what they’re looking for.

  • Department stores
  • Furnishing
  • Apparel
  • Grocery
  • Automotive
  • Electronics
  • DIY
  • Gift shops
  • Restaurants

Guided Selling works well when customers need detailed comparison information to ensure they select the right product.

  • Lawnmowers and other tools
  • Mobile phones
  • Vehicles
  • Ingredients for a recipe
  • Sports equipment
  • Wine

Ombori Grid is trusted by leading companies worldwide


Guided Selling increases customer satisfaction by offering personalized service, and increases revenues.

  • Increase sales: product offerings are more directly targeted to individual customer needs, which increases the likelihood that they will purchase.
  • Increase upsells: show customers the benefits of higher value products, and promote add-on products.
  • Increase productivity: customers can self-serve when looking for information which reduces workload on store associates.
  • Accurate data: detailed tracking of what customers are looking for enables you to predict future demand and optimize in-store inventory.

Want to know more about how Ombori Guided Selling can help you increase sales?

Set up a demo or chat with our sales team.

Key features

  • Wake on motion / face detector Check
  • Barcode scanner Check
  • Download product info to customer mobile Check
  • Multiple languages Check
  • Payment systems Check
  • Branding and customization Check

Why choose Ombori Grid?

  • Fully customizable: fits the needs of your business and includes your branding.
  • Rapid deployment: quick and simple to install and configure.
  • Easy scaling: roll out to multiple locations with minimal effort and cost.
  • Central control: manage all locations and queues from a single hub.
  • Usage-based billing: pay only for what you use.
  • Hardware support: runs on a wide range of hardware, including Android and iOS tablets.
  • Mobile integration: makes use of the visitor’s own mobile device.
  • Grid integration: all solutions use a common platform allowing them to share data and interoperate.
  • Proven technology: based on Microsoft Azure IoT.

Minimum Hardware Requirements

For Raspberry Pi
Raspberry Pi 4 4GB
SD Card A2. Read Speed > 150MB/s. Write Speed > 60MB/s
For Intel devices
Intel® Celeron® processor N3350
Intel® HD Graphics 500
64 GB storage
For Android devices
Last three major releases supported
Google Play Services
32GB disk space
For Digital signage
1080p or 4k screen
For Samsung smart signage
Samsung Tizen v3.5 or above
For Android TVBox
8GB disk space